Terms of Service

1. Agreement to Terms

By accessing or using any website, product, or service operated by SynOI Inc. (“SynOI,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not use the Services.

2. Who We Are

SynOI Inc. is a Delaware corporation with its principal place of business in Saratoga Springs, Utah 84045, United States. We build identity, governance, and memory infrastructure for AI systems.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter a binding agreement to use the Services. By using the Services you represent and warrant that you meet these requirements. We do not knowingly provide Services to persons under 18.

4. Services

SynOI provides software products and platform services including, but not limited to, supply chain governance, action governance, and signed memory infrastructure (collectively, the “Services”). Specific product features, availability, and pricing are described in your applicable subscription or order documentation. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

5. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately via our contact form if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms.

6. Acceptable Use

You agree not to:

• Use the Services to violate any applicable law or regulation.
• Reverse-engineer, decompile, or attempt to extract source code from any part of the Services not designated as open source.
• Use the Services to transmit malware, conduct denial-of-service attacks, or interfere with the integrity or performance of the Services.
• Circumvent, disable, or otherwise interfere with security-related features.
• Resell or sublicense access to the Services without prior written consent.
• Use the Services in any manner that could harm SynOI or its users.

We reserve the right to suspend or terminate access for any violation of this section without refund.

7. Subscriptions and Payment

Paid Services are billed on a subscription basis. Payments are processed by Paddle.com Market Limited (“Paddle”), who acts as the Merchant of Record for all transactions. By purchasing a subscription you agree to Paddle's terms of service in addition to these Terms. All prices are stated exclusive of applicable taxes, which Paddle calculates and collects on our behalf.

8. Refunds and Cancellation

You may cancel your subscription at any time. Upon cancellation you will receive a pro-rated refund for any unused portion of your current billing period, calculated from the effective cancellation date to the end of the period. Refunds are issued to the original payment method via Paddle. To request a refund, submit a request through our contact form.

9. Data and Privacy

Our collection and use of data is governed by our Privacy Policy, which is incorporated into these Terms. You retain ownership of all data you submit to the Services (“Customer Data”). You grant SynOI a limited license to process Customer Data solely to provide and improve the Services. We do not sell Customer Data to third parties.

10. Intellectual Property

All rights, title, and interest in and to the Services (excluding open-source components identified in applicable documentation) are and remain the exclusive property of SynOI Inc. and its licensors. The SYNOI trademark is owned by Foundation X LLC and is licensed to SynOI Inc. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without prior written consent.

Open-source components of our stack (including the SRAID-Core provenance protocol, OID Resolver, and GAP) are licensed under CC0, MIT, or Apache-2.0 as designated in the applicable repository.

11. Confidentiality

Each party agrees to keep the other party's non-public technical, business, and financial information confidential and not to disclose it to third parties without prior written consent, except as required by law.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNOI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYNOI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SYNOI'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO SYNOI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless SynOI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.

15. Dispute Resolution and Arbitration

Binding Arbitration.Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English, seated in Delaware, United States. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND SYNOI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Opt-Out. You may opt out of this arbitration agreement by submitting a written request via our contact form within 30 days of first accepting these Terms.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. To the extent any dispute is not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware.

17. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination your right to use the Services ceases immediately. Sections 10, 12, 13, 14, and 15 survive termination.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

19. Contact

For legal notices or questions about these Terms, please use our contact form. Select “Legal” as the inquiry type.